Privacy policy

Credit reference and fraud prevention agencies

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When you apply for a loan, and periodically, we may access and use information about you, your business and the proprietors of that business from credit reference and fraud prevention agencies to:

  1. manage and take decisions about your loan application, including assessing your creditworthiness;

  2. prevent criminal activity, fraud and money laundering;

  3. check your identity and verify the accuracy of the information you provide to us; and

  4. trace debtors and recover debts.

Application decisions may be taken based solely on automated checks of information from credit reference and fraud prevention agencies and internal RBS records. To help us make decisions on when to give you credit, we use a system called credit scoring to assess your application. To work out your credit score, we look at information you give us when you apply; information from credit reference agencies that will show us whether you’ve kept up to date with payments on any credit accounts (that could be any mortgages, loans, credit cards or overdrafts), or if you’ve had any court action such as judgments or bankruptcy; your history with us such as maximum level of borrowing; and affordability, by looking at your available nett income and existing debts. You have rights in relation to automated decision making, including a right to appeal if you’re application is refused.

We will continue to share information with credit reference agencies about how you manage your business account including names and parties to the account, your account balance, payments into your account, the regularity of payments being made, credit limits and any arrears or default in making payments, while you have a relationship with us. This information will be made available to other organisations (including fraud prevention agencies and other financial institutions) so that they can take decisions about you, your associates and members of your household.

If false or inaccurate information is provided and/or fraud is identified or suspected, details will be passed to fraud prevention agencies. Law enforcement agencies and other organisations may access and use this information.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services and financing you have requested, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. Fraud prevention agencies can hold your information for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

When credit reference and fraud prevention agencies process your information, they do so on the basis that they have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect their business and to comply with laws that apply to them.

We may make periodic searches of our own group records and credit reference agencies to manage your account with us, including whether to continue or extend existing credit. We may also check at fraud prevention agencies to prevent or detect fraud.

We may use credit reference agencies to trace your whereabouts and recover payments if you do not make payments that you owe us.

When credit reference agencies receive a search from us they will:

  1. Record the details that are supplied on your business account (including previous and subsequent names of parties to the account and how you manage it/them);

  2. place a credit search “footprint” on your company credit file whether or not this application proceeds. If the search was for a credit application the record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when your business applies for credit in the future;

  3. place an enquiry search on the personal credit files of any director/owner or partner that have been searched. Place an associate enquiry search on your personal financial partner’s credit file, if that is checked. These enquiry searches will not be seen by other organisations if any director/owner or partner applies for credit in the future;

  4. link together the previous and subsequent names advised by you, of anyone that is a party to the account;

  5. place an enquiry or identification search on the record of any shareholder who is a beneficial owner;

  6. create a record of the name and address of your business and its proprietors if there is not one already;

  7. record the outstanding debt if your business borrows and does not repay in full and on time;

  8. retain the records for 6 years after the loan is settled or defaulted.

Your data will not be used by credit reference agencies to: (i) create a blacklist; or (ii) to make a decision.

Credit reference agencies and fraud prevention agencies will supply to us the following:

  1. information about your business, such as previous applications for credit and the conduct of the accounts and also similar personal credit information in your name (your personal partner’s name) and of your business partners;

  2. public information such as Country Court Judgments (CCJs) and bankruptcies;

  3. electoral register information on you and your business partners;

  4. fraud prevention information;

  5. confirmation or otherwise that the usual residential addresses supplied by directors match those on the ‘restricted’ register held at Companies House (or for those directors’ addresses registered under section 243 of the Companies Act, that the usual residential addresses supplied by directors match those on the credit reference agency’s proprietary business directory). With effect from October 2009, two registers have operated at Companies House; a public register available to all and a restricted register available only to public sector organisations and credit reference agencies which may be accessed only for certain specified purposes.

If you would like a copy of your information held by the credit reference and fraud prevention agencies we use, or if you want further details of how your information will be used by credit reference agencies please visit their websites or contact them using the details below. The agencies may charge a fee.

Credit reference agencyContact details
Callcredit Limited
www.callcredit.co.uk/crain
Post: Callcredit Information Group, One Park Lane, Leeds,
West Yorkshire LS3 1EP.
Web Address: www.callcredit.co.uk/contact-us/consumer-enquiries
Email: consumer@callcreditgroup.com
Phone: 0330 024 7574
Equifax Limited
www.equifax.co.uk/crain
Post: Equifax Ltd, Customer Service Centre
PO Box 10036, Leicester, LE3 4FS.
Web Address: www.equifax.co.uk/Contact-us/Contact_Us_Personal_Solutions.html
Email: www.equifax.co.uk/ask
Phone: 0333 321 4043 or 0800 014 2955
Experian Limited
www.experian.co.uk/crain
Post: Experian, PO BOX 9000, Nottingham, NG80 7WF
Web Address: www.experian.co.uk/contact-us/index.html
Email: consumer.helpservice@uk.experian.com
Phone: 0344 481 0800 or 0800 013 8888
CreditsafePost: Creditsafe, Bryan House, Caerphilly Business Park,
Van Road, Caerphilly, CF83 3GR
Web Address: www.creditsafe.uk.com/about-us/contact
Email: ukinfo@creditsafeuk.com
Phone: 02920 886 500