Coronavirus (COVID-19)

If you are concerned about your business being impacted financially due to coronavirus, we are here to support you.
Guidance and support

Please note, we are not an Accredited Lender for The Coronavirus Business Interruption Loan Scheme (CBILS). Visit The British Bank for more information on the scheme.
Privacy policy

Quote and Application Privacy Notice

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This notice explains how Esme will use your personal information at the start of, and for the duration of, your relationship with us.

At Esme, we use and share your information to manage our risk, to protect our business and to comply with laws, such as checking your identity to prevent fraud and money laundering.

The organisation responsible for processing your personal and financial information is Esme Loans Limited (“Esme”), a member of NatWest Group (“NatWest”).

Quote

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When you request a quote we may request information about you and your business from credit reference agencies to manage and take decisions about your quote and subsequent loan application (if applicable), including checking your status and that of any associated individuals.

If you are a director, we will seek confirmation from credit reference agencies that the residential address that you provide is the same as that shown on the restricted register of directors’ usual addresses at Companies House.

If you are married, are in a relationship, or have an association with someone with whom you have created a joint financial interest (i.e. a joint account) we may also check your financial partner’s personal accounts. While this type of search will not be traceable or recorded on the files of credit reference agencies, you should let them know that this might happen. Any financial connection will remain on your record until you request the third party’s information to be removed from your record and you can do this by filing a “notice of disassociation” with the credit reference agencies.

Application

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When you apply for a loan we may request information about you, your business and the proprietors of that business from fraud prevention agencies to manage and take decisions about your loan application. This includes any other directors and shareholders who are beneficial owners of 25% or more of the business.

We may also request information about your business and the proprietors of that business from credit reference agencies to manage and take decisions about your loan application, including checking their status and that of any associated individuals. This includes any other directors and shareholders who are beneficial owners of 25% or more of the business.

We will seek confirmation from credit reference agencies that the residential addresses that are provided for other directors are the same as that shown on the restricted register of directors’ usual addresses at Companies House.

If any other directors or shareholders who are beneficial owners of 25% or more of the business are married, are in a relationship, or have an association with someone with whom they have created a joint financial interest (i.e. a joint account) we may also check their financial partner’s personal accounts. While this type of search will not be traceable or recorded on the files of credit reference agencies, the other directors or shareholders who are beneficial owners of 25% or more of the business should let their financial partners know that this might happen. Any financial connection will remain on the other directors’ or shareholders’ who are beneficial owners of 25% or more of the business and their financial partner’s record until they request the third party’s information to be removed from their record and they can do this by filing a “notice of disassociation” with the credit reference agencies.

General

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When you have an agreement with us we’ll continue to share information with credit reference agencies about how you manage your account, for example your balance, payments, credit limits and any missed payments to loans. Credit reference agencies will share this with other organisations. Further information about credit reference agencies can be obtained directly from them: Experian, Equifax, and TransUnion. We may use other agencies from time to time.

If we identify or suspect fraud we will record this with fraud prevention agencies, and we may refuse to provide you with products.

Credit reference and fraud prevention agencies use your information because they have to prevent fraud and money laundering, to protect their business and to comply with laws.

We make decisions based on automated checks of data we hold and receive about you. You have rights in relation to automated decisions, including a right to appeal if your application is declined. If your application is declined we will usually keep your information for up to six years.

We may also have to share some of your details with banking industry regulators, government departments and similar organisations like, for example, HM Revenue and Customs. And they might in turn have to share it with other countries.

By continuing with this quote or application, you confirm that you understand how we may use your information and are happy to proceed.

You are also confirming that you hold authorisation from the other officers and beneficial owners to agree to the searches against them as individuals and use of the information indicated in this agreement. You will notify them of any changes advised by us to the use of information in this application and you have retained a copy of our privacy notice and have provided the other officers and beneficial owners with a copy of it also.